Refund Policy

Pro License Refunds

We want you to be completely satisfied with your PulseWidth Pro License purchase. If you're not satisfied, we offer refunds under the following conditions:

• 30-Day Money-Back Guarantee: Request a full refund within 30 days of purchase if you haven't successfully flashed your vehicle.
• Technical Issues: If PulseWidth doesn't support your specific ECU variant and we can't add support within a reasonable timeframe, you're eligible for a full refund.
• Duplicate Purchases: Accidental duplicate purchases will be refunded promptly.

Non-Refundable Situations

Refunds are generally not available in the following cases:

• The license has been used to successfully flash a vehicle
• More than 30 days have passed since purchase
• The vehicle was damaged due to improper use or ignoring safety warnings
• The license was purchased for a vehicle not owned by the purchaser

How to Request a Refund

To request a refund, please contact our support team:

• Email: [email protected]
• Use our contact form

Please include your order number, the VIN associated with the license, and the reason for your refund request. We typically process refunds within 5-7 business days.

License Transfers

If you sell your vehicle, your Pro License can be transferred to the new owner. Contact support with proof of vehicle sale to initiate a license transfer. This is an alternative to requesting a refund if you no longer need the license.

Payment Processing

Payments are processed through QuickBooks Payments. Refunds will be issued to the original payment method. Please allow 5-10 business days for the refund to appear on your statement, depending on your financial institution.

Questions?

If you have any questions about our refund policy, please don't hesitate to contact us.