Privacy Policy

1. Information We Collect

We collect the following types of information:

• Account Information: Email address, name, and password when you create an account
• Vehicle Information: VIN, year, make, model, and ECU data for vehicles you register
• Usage Data: Datalogs, tune files, and diagnostic information you upload
• Technical Data: IP address, browser type, and device information
• Device Identifiers: Firebase Cloud Messaging (FCM) tokens for push notifications on mobile devices
• Crash Reports: Diagnostic crash logs including stack traces and device information, stored locally on your device and not transmitted unless you choose to share them
• USB Device Data: Data read from ECU hardware via USB OTG connection (e.g., Tactrix OpenPort 2.0), including sensor readings, diagnostic trouble codes, and ROM data
• Payment Information: Processed securely through our payment providers

2. How We Use Your Information

We use your information to:

• Provide and improve our tuning software and services
• Process transactions and manage your account
• Communicate with you about your account and our services
• Provide technical support and troubleshooting
• Analyze usage patterns to improve our software
• Comply with legal obligations

3. Data Sharing

We do not sell your personal information. We may share data with:

• Service Providers: Third parties that help us operate our services (hosting, payment processing)
• Professional Tuners: If you request custom tuning services, relevant vehicle data is shared with your assigned tuner
• Legal Requirements: When required by law or to protect our rights

4. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, secure authentication, and regular security audits.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your data at any time, subject to legal retention requirements.

6. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your data
• Export your data
• Opt out of marketing communications

7. Cookies

We use cookies and similar technologies to maintain your session, remember your preferences, and analyze usage. You can control cookies through your browser settings.

8. Chat Communications

We retain chat logs and communications between customers and tuners for the following purposes:

• Quality Assurance: To ensure our tuners provide accurate and helpful support
• Dispute Resolution: Chat logs may be reviewed by authorized personnel when investigating support issues, billing disputes, or service complaints
• Terms of Service Enforcement: To investigate potential violations of our Terms of Service
• Service Improvement: To identify common issues and improve our documentation and support processes

Chat logs are retained for a minimum of 2 years and are accessible only to authorized administrative personnel. By using our chat features, you acknowledge and consent to this retention and review policy.

9. Payment Processing

Payment processing services for PulseWidth are provided by Stripe. When you make a purchase, your payment information is processed directly by Stripe in accordance with their privacy policy and security standards. We do not store your complete credit card or bank account information on our servers.

For information about how Stripe handles your payment data, please review the Stripe Privacy Policy.

10. Third-Party Integrations

Our services may integrate with third-party services for payment processing, invoicing, accounting, customer support, and business management. These integrations are governed by their respective privacy policies. We only share the minimum data necessary for these integrations to function.

11. Mobile Application

Our Android application collects and processes additional data specific to mobile device usage:

• Push Notifications:We use Firebase Cloud Messaging (FCM) to deliver push notifications about tune revisions and session updates. Your device's FCM token is sent to our servers and stored in our database to enable notification delivery. You can disable push notifications at any time through your device's system settings.
• Crash Diagnostics:If the application crashes, a diagnostic log containing the error details and basic device information is saved locally to your device's storage. These logs are not automatically transmitted to our servers. You may choose to share them with our support team for troubleshooting purposes.
• USB Hardware Communication:The application communicates with your vehicle's ECU through a USB OTG adapter (e.g., Tactrix OpenPort 2.0). Data read from the ECU — including sensor readings, diagnostic trouble codes, and ROM contents — is processed locally on your device. Datalog sensor data may be periodically uploaded to our servers for auto-tune analysis if you have opted into the Auto-Tune feature.
• Local Storage:ROM files, datalogs, and session data are stored in application-specific storage on your device. This data persists until you clear the app's data or uninstall the application.

12. Children's Privacy

Our services are not intended for users under 18 years of age. We do not knowingly collect data from children.

13. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes via email or through our services.

14. Contact Us

If you have questions about this Privacy Policy or your data, please contact us at [email protected] or through our contact form.