UBT Performance, LLC, doing business as PulseWidth Tuning. Last updated: September 9, 2026.
Delete your account or request your data
This applies to your shared PulseWidth account across Android, Windows Classic and the website, including associated PWT projects, logs and recovery files. A request is not completed deletion. Any narrowly justified retention is explained in your receipt.
Open account deletion and data controls1. Information We Collect
We collect the following types of information:
- Account Information: Email address, name, and password when you create an account
- Vehicle Information: VIN, year, make, model, and ECU data for vehicles you register
- Usage Data: Datalogs, tune files, and diagnostic information you upload
- Technical Data: IP address, browser type, and device information
- Device Identifiers: Firebase Cloud Messaging (FCM) tokens for push notifications on mobile devices
- Crash Reports: Diagnostic crash logs including stack traces and device information, stored locally on your device and not transmitted unless you choose to share them
- USB Device Data: Data read from ECU hardware via USB OTG connection (e.g., Tactrix OpenPort 2.0), including sensor readings, diagnostic trouble codes, and ROM data
- Payment Information: Processed securely through our payment providers
2. How We Use Your Information
We use your information to:
- Provide and improve our tuning software and services
- Process transactions and manage your account
- Communicate with you about your account and our services
- Provide technical support and troubleshooting
- Analyze usage patterns to improve our software
- Comply with legal obligations
3. Data Sharing
We do not sell your personal information. We may share data with:
- Service Providers: Third parties that help us operate our services (hosting, payment processing)
- Professional Tuners: If you request custom tuning services, relevant vehicle data is shared with your assigned tuner
- Legal Requirements: When required by law or to protect our rights
4. Data Security
We use access controls, authenticated services and encrypted transport to protect your data. No software or storage system can guarantee absolute security. Contact us if you believe an account or file has been exposed.
5. Data Retention
Active-account recovery files are kept to provide recovery services. They are not exempt from a full account-deletion request merely because they are backups. Our operating targets are removal of ordinary active data within 30 days of a request and expiry or removal of disaster-recovery copies within 90 days. Necessary verification and specifically justified legal exceptions are reviewed individually; stricter applicable requirements take precedence. We report delays and do not call unverified expiry completed deletion.
6. Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Correct inaccurate data
- Delete your data
- Export your data
- Opt out of marketing communications
7. Cookies
We use cookies and similar technologies to maintain your session, remember your preferences, and analyze usage. You can control cookies through your browser settings.
8. Chat Communications
We retain chat logs and communications between customers and tuners for the following purposes:
- Quality Assurance: To ensure our tuners provide accurate and helpful support
- Dispute Resolution: Chat logs may be reviewed by authorized personnel when investigating support issues, billing disputes, or service complaints
- Terms of Service Enforcement: To investigate potential violations of our Terms of Service
- Service Improvement: To identify common issues and improve our documentation and support processes
Ordinary account-linked conversations are included in deletion review. We do not impose a blanket two-year exception for all chat history. Specific dispute, security or legal records may be retained only with a documented purpose and expiry, communicated where permitted. Customer and assigned-tuner access follows the service's sharing controls.
9. Payment Processing
Payment processing services for PulseWidth are provided by Stripe. When you make a purchase, your payment information is processed directly by Stripe in accordance with their privacy policy and security standards. We do not store your complete credit card or bank account information on our servers.
For information about how Stripe handles your payment data, please review the Stripe Privacy Policy.
10. Third-Party Integrations
Our services may integrate with third-party services for payment processing, invoicing, accounting, customer support, and business management. These integrations are governed by their respective privacy policies. We only share the minimum data necessary for these integrations to function.
11. Mobile Application
Our Android application collects and processes additional data specific to mobile device usage:
- Push Notifications: We use Firebase Cloud Messaging (FCM) to deliver push notifications about tune revisions and session updates. Your device's FCM token is sent to our servers and stored in our database to enable notification delivery. You can disable push notifications at any time through your device's system settings.
- Crash Diagnostics: If the application crashes, a diagnostic log containing the error details and basic device information is saved locally to your device's storage. These logs are not automatically transmitted to our servers. You may choose to share them with our support team for troubleshooting purposes.
- USB Hardware Communication: The application communicates with your vehicle's ECU through a USB OTG adapter (e.g., Tactrix OpenPort 2.0). Data read from the ECU — including sensor readings, diagnostic trouble codes, and ROM contents — is processed locally on your device. Completed project logs and PWT-related files can be queued and uploaded for account synchronization, including retries when connectivity returns. This is not an anonymous research upload or permission for training use.
- Local Storage: ROM files, datalogs, and session data are stored in application-specific storage on your device. This data persists until you clear the app's data or uninstall the application.
Account and cloud files
UBT Performance, LLC operates PulseWidth Classic and PulseWidth Tuning. Sign-in links the app to your account, vehicle, entitlements and PWT project revisions. Vehicle identifiers, including a VIN when provided, are linked account data rather than anonymous records.
Completed project datalogs are queued for upload automatically; offline uploads retry after connectivity and account access return. PWT attachments and recovery captures may upload with account, vehicle, revision, integrity and timestamp information. These files support your chosen tuning, diagnostics and recovery workflows.
Phone permissions
USB access supports the attached vehicle adapter. A visible connected-device service supports user-started vehicle sessions. Notification permission supports service and account messages.
Performance uses foreground GPS and motion sensors for measurements. Optional sunrise/sunset lighting uses a rounded location stored on the phone, with a control to forget it. These features do not require background location. Their current measurement/theme processing is local; any file you choose to share may include its recorded content.
Fingerprint or supported face authentication unlocks a saved device session through Android. PulseWidth does not receive your biometric template. This is separate from account passwords, 2FA and server-side passkeys.
Access, providers and security
Account services process authentication, device activation, license history, cloud storage and operational security records. Service providers handle hosting/storage, transactional email, payments and push delivery. Shared tuner access is governed by your project/account permissions.
Account IDs, device/push identifiers, request IP addresses and operational errors may be processed to run and protect these services. Do not place personal information in filenames or notes unless necessary. Encryption protects data but does not make it anonymous.
Retention and deletion
We keep account files while providing your account and recovery services. Recovery baselines are protected against accidental overwriting. That protection is not a blanket exception to an account-deletion request.
Our operating targets are removal of account-associated data within 30 days of a deletion request and expiry of residual backups within 90 days, subject to necessary verification and specifically disclosed exceptions. Routine security records use a 90-day target. Necessary accounting records follow a separately reviewed schedule; they do not justify keeping all your PWT files or logs.
Request deletion through Account & deletion, or email support@pulsewidthtuning.com if you cannot sign in. Deletion affects the shared account across Android, Windows Classic and the website. We explain any narrowly retained records and confirm verified completion. Independently exported copies remain under your control.
12. Children's Privacy
Our services are not intended for users under 18 years of age. We do not knowingly collect data from children.
13. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of significant changes via email or through our services.
14. Contact Us
If you have questions about this Privacy Policy or your data, please contact us at support@pulsewidthtuning.com or through our contact form.
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